Customer Service Representative at Mai Shayi Coffee Roasters Limited

Mai Shayi Coffee Roasters Limited, renowned leaders in the Nigerian coffee industry, have an opening for a skilled Customer Service Representative. In this blog post, we’ll explore the role requirements, company background, and why this role is ideal for the right candidate.

About Mai Shayi Coffee Roasters Limited

Founded to support local coffee farmers and roasters, Mai Shayi has established a complete specialty coffee value chain. From cultivating prized Arabica beans on their Plateau farms to meticulous small-batch roasting, their process ensures a premium drinking experience.

Offering coffees to both retail and business customers, Mai Shayi operates cafes in Lagos and Abuja while supplying partners nationwide. Employees gain exposure to the full coffee journey.

This customer-focused position provides an exciting opportunity to represent a pioneer food brand expanding access to quality coffee culture.

Role Responsibilities

The CSR will manage customer relationships through all communication channels. Key duties include:

• Maintaining a helpful, empathetic demeanor with all clients
• Promptly answering inquiries via phone, email, social media and more
• Addressing needs through respectful, solution-driven interactions
• Building loyalty through consistently positive engagements
• Handling issues smoothly and ensuring resolution
• Recording interactions and meeting sales/call quotas

Strong social skills, active listening and multitasking abilities are important assets.

Requirements

An ideal candidate will possess:

• A relevant degree and proven CSR experience
• A proven track record of quota over-achievement
• Expertise with CRM systems and best practices
• Excellent communication and presentation capabilities
• Adaptability to collaborate across personality types
• Drive to continually develop client-centric solutions
• Initiative to independently manage tasks and priorities

Meeting these qualifications shows aptitude to effectively serve Mai Shayi’s growing customer base.

Rewarding Opportunity

This role offers entry into Nigeria’s emerging specialty coffee sector while representing a renowned leader. Exposure to the full supply chain enhances specialists skills.

Networking connects candidates to opportunities across Mai Shayi’s expanding portfolio. Career development depends on consistently delighting clients through personalized engagement.

Overall, qualified individuals gain stable employment supporting agricultural communities through quality service. Interested candidates should apply today.